Privacy Policy

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Privacy Policy for The Satay Skewer

Last Updated: April 26, 2025

At The Satay Skewer, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website  https://thesatayskewer.com.au , place orders, or interact with our home-based/online Southeast Asian food business. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Contact Details: Name, email address, phone number, and address provided when you place an order or contact us.

• Payment Information: Credit/debit card details or other payment information processed through secure third-party payment gateways (we do not store payment details).

• Account Information: If you create an account, we may collect your username, password, and order history.

b. Non-Personal Information

• Browsing Data: IP address, browser type, device information, and website usage data collected via cookies or similar technologies.

• Order Preferences: Details about your food orders, dietary preferences, or special instructions.

c. Communications

• Messages or feedback you send us via email, social media, or our website’s contact form.

2. How We Collect Information

We collect information in the following ways:

• Directly from You: When you place an order, fill out forms, or communicate with us.

• Automatically: Through cookies, analytics tools (e.g., Google Analytics), and website tracking technologies.

From Third Parties: From payment processors, delivery partners, or social media platforms when you interact with our business.

3. How We Use Your Information

We use your information to:

• Process and fulfill your food orders.

• Communicate with you about your orders, promotions, or customer service inquiries.

• Improve our website, products, and services based on usage data and feedback.

• Send marketing emails or newsletters (only with your consent, and you can opt out at any time).

• Comply with legal obligations or resolve disputes.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

• Service Providers: Third-party vendors such as payment processors (e.g., Square), delivery services, or website hosting providers, who are bound by confidentiality agreements.

• Legal Authorities: If required by law, regulation, or legal process (e.g., to comply with tax or health regulations).

• Business Transfers: In the event of a merger, acquisition, or sale of our business assets.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies as described in this policy.

6. Data Security

We implement reasonable security measures to protect your information, such as encryption for payment processing and secure storage for personal data. However, no online system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request updates or corrections to inaccurate data.

• Deletion: Request deletion of your personal data, subject to legal obligations.

• Opt-Out: Unsubscribe from marketing communications or object to certain data processing.

• Portability: Request a transfer of your data to another service provider.

To exercise these rights, please contact us at admin@thesatayskewer.com.au. We will respond within a reasonable timeframe, as required by law.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For example, we may keep order details for tax purposes as required by law.

9. International Data Transfers

If you are located outside Australia, your information may be processed in servers located in other countries. We ensure that any international data transfers comply with applicable data protection laws.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways or social media). We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing personal information.

11. Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Last Updated” date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at: admin@thesatayskewer

Thank you for trusting The Satay Skewer with your personal information. We are committed to keeping your data safe and providing you with delicious Southeast Asian cuisine!